ZABA&ZINGO
Privacy policy
Status: 04/2023
This privacy policy gives you an overview of how ZABA&ZINGO processes your data. It applies to all websites, apps and other services and benefits offered by ZABA&ZINGO.
If you have any questions about this privacy policy or about data protection at ZABA&ZINGO, you can contact our data protection team at datenschutz@zabazingo.de. Please also send an email to our data protection team if you wish to exercise your right to information or data erasure or any other data protection right under Art. 15-22 GDPR, including withdrawal of consent for marketing purposes, unsubscribing from the newsletter, etc. Further information can be found in the sections What data protection rights do I have? and contact persons.
How to read this privacy policy: We offer you various ways to read this privacy policy. Firstly, you will find some very basic information in this section. We have then organized this privacy policy according to topics relevant to you and divided it into individual chapters accordingly. If you are already a "pro", you can jump directly to individual chapters using the selection menu below.
We have prefaced each chapter with a short overview text. This overview text briefly summarizes the content of the chapter. If you just want to get a quick overview of all data processing, we recommend that you read the overview texts. If you would like to familiarize yourself with the details, you can click on "More" below the respective overview text. You will then be shown the full content of the chapter.
We have avoided cross-references as much as possible. This means that you will receive a coherent explanation of all the information, regardless of which chapter you are currently in. However, if you read this privacy policy from start to finish, you may find that some of the text is repeated. We could not completely avoid a few cross-references. For example, we have summarized all country-specific data processing in a separate section and always refer to this section if country-specific data processing exists.
To which services and offers does this privacy policy apply: The way in which we at ZABA&ZINGO process your data is similar to most of our offers. This privacy policy therefore applies to all services and offers that we provide to our customers in Europe. This applies regardless of whether we do this via a website, an app, in shops, by telephone at events or via social networks.
We have avoided cross-references as much as possible. This means that you will receive a coherent explanation of all the information, regardless of which chapter you are currently reading. However, if you read this privacy policy from start to finish, you may notice repetitions of text. We could not completely avoid a few cross-references. For example, we have summarized all country-specific data processing in a separate section and always refer to this section if country-specific data processing exists.
To which services and offers does this privacy policy apply: The way in which we at ZABA&ZINGO process your data is similar to most of our offers. This privacy policy therefore applies to all services and offers that we provide to our customers in Europe. This applies regardless of whether we do this via a website, an app, in shops, by telephone at events or via social networks or other channels. To make it easier to understand, we use the term "services" to summarize this "normal case".
However, there are also services where we process your data differently or for special purposes. This may be due to the nature of a service or country-specific requirements. When we refer to these cases (i.e "deviations from the normal case"), we call this "service-specific" or "country-specific".
Finally, it should be noted that ZABA&ZINGO is not just a single company. ZABA&ZINGO is a group and therefore consists of a number of companies. Not all of these companies offer you services or process your data. To simplify matters, only those companies in the ZABA&ZINGO Group that are actually involved in the processing of your data are named below. When reference is made below to "ZABA&ZINGO", "we" or "us", this refers to the respective responsible companies of the ZABA&ZINGO Group.
What you will learn in this privacy policy:
What data is stored by ZABA&ZINGO.
What we do with this data and why it is needed.
What data protection rights and options you have.
What technologies and data we use to personalize and customize our services and content in order to offer you a secure, simple, seamless and individual shopping experience.
Which technologies and data we use for advertising, including the tracking technologies used.
1. what data does ZABA&ZINGO process?
ZABA&ZINGO offers you a wide variety of services, which you can also use in different ways. Depending on whether you contact us online, by telephone, in person or in other ways and which services you use, different data from different sources will be collected. You provide us with much of the data we process yourself when you use our services or contact us, for example when you register and provide your name, email address or postal address. However, we also receive technical device and access data that is automatically collected by us when you interact with our services. This may include, for example, information about which device you are using. We collect further data through our own data analyzes (e.G as part of market research studies and by evaluating your use of our services).
2. what does ZABA&ZINGO use my data for?
ZABA&ZINGO processes your data in compliance with all applicable data protection laws. In doing so, we naturally observe the principles of data protection law for the processing of personal data. We therefore only process your data for the purposes explained to you in this privacy policy or communicated to you when the data was collected. These are primarily the processing of purchases and the provision, personalization, further development and security of our services. However, we also use your data in accordance with strict German and European data protection law for other purposes, such as product development, scientific research (particularly in the areas of machine learning, artificial intelligence and deep learning) and market research, for the optimization of business processes, the needs-based design of our services and for personalized advertising.
3. personalized services
The development and provision of personalized functionalities and services for you is our top priority. We offer you a personalized shopping experience and an offer tailored to your individual interests, regardless of location, time and devices used. The processing of your data to personalize our services is therefore an integral part of ZABA&ZINGO's service.
4. information on websites and apps
We use your data to provide the ZABA&ZINGO websites and apps. In addition to the device and access data that is generated each time you use these services, the type of data processed and the purposes of processing depend in particular on how you use the functions and services provided via our services. We also use the data collected when you use our services to find out how our online offering is used. We use this information, among other things, for shopping personalization, to improve our services and for personalized advertising.
5. information on social media fan pages
ZABA&ZINGO maintains social media profiles on the social networks of Facebook, TikTok, VK and Instagram (so-called "fan pages"). We regularly publish and share content, offers and product recommendations on our fan pages. With every interaction on our Fanpages or other Facebook or Instagram websites, the operators of the social networks record your usage behavior using cookies and similar technologies. Fan page operators can view general statistics on the interests and demographic characteristics (such as age, gender, region) of the fan page audience. If you use social networks, the type, scope and purposes of data processing in social networks are primarily determined by the operators of the social networks.
6. newsletter
We offer you various newsletter services, which include the following:
Inspirational content, e.G latest information on brands, trends, offers, sales, categories;
Reminders, e.G if the price of an item on your wish list is reduced, if you have forgotten items in your shopping trolley or if you have asked for a size reminder;
Surveys, for example to find out whether you liked the items you bought;
Personalized recommendations of items when we think they may be of interest to you based on your previous orders and browsing habits
Updates from influencers and brands you may follow on our sites.
If you have subscribed to newsletters, some of the newsletter services described above are available to you (depending on the scope of your subscription). In addition, there are service-specific newsletters that are integral components of a particular service.
For example, only members of our newsletter receive the right to free returns of products.
7. personalized product recommendations by e-mail and push service
As part of our services, we present information and offers from ZABA&ZINGO based on your interests. You will receive a limited number of product recommendations, surveys and requests for product reviews from us, even if you have not subscribed to a newsletter. When selecting individual product recommendations, we prefer to use the data from your previous orders in compliance with the statutory commissions.
8. how does ZABA&ZINGO use my data for advertising?
We and our advertising partners use your data for personalized advertising that is presented to you in the ZABA&ZINGO services and on the websites and apps of other providers. To do this, we and our advertising partners use standard internet technologies. This enables us to advertise in a more targeted manner in order to present you only with adverts and offers that are actually relevant to you. This enables us to better meet the needs of our users for personalization and the discovery of new products and to keep you interested in our services in the long term through a more personal shopping experience.
9. to whom will my data be passed on?
ZABA&ZINGO only passes on your data if this is permitted under German or European data protection law. We work particularly closely with some service providers, for example in the area of customer service (e.G hotline service providers), with technical service providers (e.G operation of data centers) or with logistics companies (e.G postal companies such as DHL). These service providers may only process your data on our behalf under special conditions. If we use them as processors, the service providers will only have access to your data to the extent and for the period required to provide the respective service. If you make a purchase from a ZABA&ZINGO partner, we will pass on certain purchase data from you to the ZABA&ZINGO partner (e.G your name and delivery address) so that the ZABA&ZINGO partner can deliver the ordered goods to you.
10 What data protection rights do I have?
You have the following statutory data protection rights under the respective legal requirements: right of access (Article 15 GDPR), right to erasure (Article 17 GDPR), right to rectification (Article 16 GDPR), right to restriction of processing ( Article 18 GDPR), right to data portability (Article 20 GDPR), right to lodge a complaint with a data protection supervisory authority (Article 77 GDPR), right to withdraw consent (Article 7(3) GDPR) and the right to object to certain data processing measures (Article 21 GDPR). If you wish to assert your data protection rights, you can contact our data protection team at datenschutz@zabazingo.de at any time. Further information can be found in the Contact section.
11. when will my data be deleted?
We will store your personal data for as long as is necessary for the purposes stated in this privacy policy, in particular to fulfill our contractual and legal obligations. We may also store your personal data for other purposes if or as long as the law allows us to continue storing it for certain purposes, including for the defense of legal claims.
12. how does ZABA&ZINGO protect my data?
Your personal data is transmitted securely through encryption. This applies to your order and also to the customer login. We use the SSL (Secure Socket Layer) coding system. We also use technical and organizational measures to protect our websites and other systems against loss, destruction, access, modification or dissemination of your data by unauthorized persons.
13 Changes to this privacy policy
As we continue to develop our websites and apps and implement new technologies to improve our service to you, it may be necessary to make changes to this privacy policy. We therefore recommend that you read this privacy policy again from time to time.
14. contact person
You can contact our data protection team at any time at datenschutz@zabazingo.de for general questions about data protection and the enforcement of your rights.
15. service-specific information
Our data processing may differ from service to service. Here you can find out which service-specific deviations exist.
16 Country-specific information
Our data processing may differ from country to country. We will be happy to inform you in writing about any country-specific differences.
17. information on cookies
Here you can find out which cookies we use. Click here for an overview of all cookies used.
